The word that may best describe our technology offering is "progressive." Since there are so many technology and product choices available, our focus is on value. The products we offer are the same products we use to run our business. Even though our market niche is the work we do for independent health care providers, we are staffed to handle any type of business. We actively service many business types that include but are not limited to legal practices, churches, insurance agencies, fabricators, military equipment manufacturers, and graphic designers. Our goal is to match technology solutions to a business's needs and then maintain what we built with the most reliable ongoing support we have to offer.
We have years of applied experience with Electronic Medical Record (EMR), Electronic Health Record (EHR), Electronic Practice Management (EPM) and digital sensor equipment systems from vendors such as gMed, Mysis, Respironics, McKesson, PBS, Schick, Dentrix, Dexis, Team DME, Medforce, Optos, ODLink, Officemate, and others. Our exposure to multiple systems running on various databases enhances our ability to work with vendors to implement new systems, liaise upgrade and expansion projects, and perform complex system migrations.
The core of our service offering is a managed services product we call ProActive Support. ProActive Support was designed for businesses that require guaranteed response time in the form of Service Level Agreements (SLAs). We have added additional value to this service by integrating a proactive services component that is intended to resolve known issues before they occur and enhance system security. ProActive Support Agreements allow us to respond effectively and prioritize our technical support schedule.
We believe that the most undervalued concept in small business technology is convergence. Simply stated convergence is the integration of data networking with computer networking. Converged networks are easily adopted by new and existing businesses and offer distinct advantages; lower support costs, lower telephone charges, a single vendor for data and telephony, and higher return on investment. Theses cost saving metrics are achieved through specific hardware configured to utilize Voice over IP (VoIP) to transmit voice data over high-speed Internet. Using this technology and supporting technologies like electronic fax allow us to completely eliminate per line phones charges. The more lines you have the greater the savings potential. We have chosen Cisco as our vendor of choice and have earned the qualification of Cisco Small Business Select Certified Partner. This designation requires in depth product knowledge and ongoing certification.
In addition to these services we offer secure Remote Technical Support, Web Design and Search Engine Optimization, Apple Authorized Warranty and Post-Warranty Support, Data Recovery, and Onsite Hourly Support.